Refund policy

Every A. PHOS order is prepared with care and should arrive exactly as intended. This policy explains when returns, replacements and refunds may be available.

Return requests

You may contact us within 14 days of delivery to request a return.

To be eligible for return, an item must be unused, unopened, in its original condition and packaging, and accompanied by proof of purchase.

Opened fragrance products

For reasons of product integrity and hygiene, fragrance products that have been opened or used — including opened Discovery Set vials — are not eligible for return unless they are faulty, damaged, incorrect, or otherwise covered by applicable consumer law.

Damaged, faulty or incorrect orders

Please inspect your order upon delivery.

If an item arrives damaged, faulty or incorrect, contact us as soon as possible at hello@aphos.co with your order number and, where relevant, photographs of the issue.

Once the issue has been confirmed, we will arrange an appropriate replacement, refund or other remedy.

How to request a return

Before returning an item, please email hello@aphos.co with your order number and the reason for your return.

Returns sent without prior authorization will not be accepted.

Return shipping

Unless an item is damaged, faulty or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable except where required by law.

We recommend using a tracked return service, as we cannot be responsible for return parcels that do not reach us.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Consumer rights

Nothing in this Shipping Policy limits any rights you have under applicable consumer law.